"From the point of view of a help desk, the advent of
NEThicssm has meant that we have a place to direct violators
of campus guidelines and their victims for a consistent
response. As one of the first handlers of consult mail, I
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Having a single group operating from a known set of principles increases the likelihood of consistency.
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recall numerous occasions in which I was drawn
into conflicts over account usage (usually email battles)
and feeling helpless to avoid taking sides given the scanty
but compelling evidence with which I was confronted. When
questions of fraudulent activity arose, it was difficult to
try to round up the technical resources to determine what
actually had happened. Having a single group operating
from a known set of principles increases the likelihood of
consistency, and has made possible the creation of a
combination of people and procedures for solid assessment
of what is involved in any given situation."
Dick Atlee
Help Desk Consultant
academic Information Technology services
University of Maryland
"The Teaching Technologies unit supports several projects
which require the need for education about acceptable use
policies for our campus. Collaboration with Project
NEThicssm to support these needs has occurred at several
different levels. Teaching Technologies supports three
Teaching Theaters, which are technology-equipped classrooms
on campus. Students who take courses in these classrooms
receive accounts and access to computer resources. Support
from Project NEThicssm for this project comes at the level of
providing information that is included in the student
manuals distributed to students. Although this is a very
low-level intervention, providing access to this
information has allowed our staff to be proactive, by
preventing abuses before they occur.
"Project NEThicssm supports us in a more active manner in our
instructional web server project and our faculty
development efforts. When setting up our instructional web
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Project NEThicssm staff responds immediately to any reports of abuse.
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server for class support, our staff worked closely with the
Project NEThicssm staff on the best way to educate the users
of this server on acceptable use issues. Both staffs work
closely together in a proactive manner to prevent any
possible misuse of these resources for example, a student
working on an independent study project was required to
meet with the Project NEThicssm Director prior to the start
of the project to clarify what was acceptable use and what
was not. When required, the Project NEThicssm staff responds
immediately to any reports of abuse that are reported on this server.
"In faculty development, the Project NEThicssm staff takes on
a very active role in educating faculty about acceptable
use and other areas such as intellecual property and
copyright issues. As part of the training offered to
faculty, whenever appropriate, presentations on acceptable
use are provided and integrated into the training module to
make faculty aware of the issues involved. In addition,
faculty are given resources to give to their students to
educate them on acceptable use and also on how to report
problems if they occur.
"These examples are in support of 'best practices' in that
these types of activities take on a proactive stance rather
than a reactive stance. Taking the time to educate at the
beginning will avoid time consuming problem resolution
activities that occur after an incident has been reported."
Ellen Yu Borkowski
Teaching Technologies
Coordinator of Instructional Technology & Support
academic Information Technology services
University of Maryland
"Since the installation of datajacks in the residence halls,
Project NEThicssm has been an extremely valuable resource to
the entire residence hall staff regarding the Acceptable Use of Information Technology Resources. The have continually provided
the Department of Resident Life with information, and
participated in training staff regarding policies and
educational follow-up with our students.
"Many students are referred to the Department of Resident
Life by Project NEThicssm for disciplinary resolution to
violations of the Guidelines for Acceptable Use of
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Project NEThicssm has been an extremely valuable resource ... regarding the Acceptable Use of Information Technology Resources.
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Computing Resources. Prior to a referral, Project NEThicssm
takes the time to meet with every student to determine if a
referral is necessary. This saves our staff an
extraordinary amount of time. However, when a referral is
necessary, the referral always happens quickly and provides
the necessary information to hold students accountable.
Project NEThicssm staff also provides Resident Life staff
with suggestions regarding educational sanctions, which has
proved to be especially helpful to our staff.
"Additionally, the Project NEThicssm staff readily
participates in the Resident Life Judicial process by
serving as factual witnesses and providing technical
expertise when necessary. We appreciate the collaborative
partnership with Project NEThicssm staff in helping to hold
students accountable and, most importantly, in educating
our students."
Andrea Goodwin
Rights & Responsibilities Coordinator
Department of Resident Life
University of Maryland
"A critical and consistent module of all faculty IT
training is provided by Project NEThicssm. One of the
key issues for faculty who are learning to incorporate
technology (particularly web-based technology) into their
teaching and classroom experience is that of appropriate
use: appropriate use in terms of intellectual property,
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Project NEThicssm has developed concise and thought-provoking user education content.
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copyright, and student privacy, as affected by
communicating and publishing on the Internet. Project
NEThicssm has developed concise and thought-provoking user
education content to complement faculty training on such
topics as WebCT, designing and developing course web pages,
and creating multi-media presentations for the classroom.
This content serves to heighten faculty awareness of the
ethical and legal limits within which they and their
students can explore and use the new educational tools made
possible through information technology."
Deborah Mateik
Training Services Manager
academic Information Technology services
University of Maryland
"Project NEThicssm has been instrumental in providing
support services to the University of Maryland Police
Department in the investigation of computer crime at the
University of Maryland. Additionally, Project
NEThicssm personnel have facilitated a collaborative effort
in information dissemination concerning computer crime
between the University of Maryland Police Department and
the Prince George's County Police Department.
"Since computers have become so intricately woven
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Project NEThicssm provides the resources necessary for the effective investigation of computer related incidents.
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into the daily routine at the University of Maryland, the
incidence of computer misuse has proliferated. Crimes
ranging from fraud, to harassment, to misuse of computer
resources, have dramatically increased in the
university environment. These crimes present a challenge
to effective investigation and identification of
perpetrators because of the technical expertise needed
to unravel the ellaborate webs that can be woven with
the computer. Without a resource capable of providing
technical support, these crimes would be exceedingly
difficult to solve. Project NEThicssm provides the resources
necessary for the effective investigation of computer
related incidents."
Lieutenant Mark Sparks
University of Maryland Police Department
"Project NEThicssm has proven to be invaluable in the timely
investigation of computer related allegations of
misconduct. At many institutions, the discipline office
handles such matters usually without the technical
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Project NEThicssm has proven to be invaluable in the timely investigation of computer related allegations of misconduct.
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expertise necessary. Project NEThicssm staff investigate
complaints, confront students alleged to have engaged in
misconduct, and determine appropriate measures to change
the students' behavior for the future. Only the most
egregious conduct is forwarded to the discipline office.
"The technical support provided by Project NEThicssm in our
investigations of computer related misconduct is also
extremely valuable. Needless to say, staff in my office do
not have the technical capabilities necessary to make
factual determinations in cases involving students with
extensive computer knowledge and experience. We are able
to consult with Project NEThicssm staff to ascertain the
credibility of information and evidence presented to us.
"It is without doubt that Project NEThicssm makes our lives
easier!"
Dr. John Zacker
Director of Student Discipline
Office of Student Conduct and Student Ethical Development
University of Maryland
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